HAPPINESS GUARANTEE We're committed to providing the very best experiences to everyone. To do this, we've created the ZOX Happiness Guarantee. This is our way of saying we're here, ready to do everything we can to make sure you're happy. Here's how it works with each of our products: STRAPS, IMPERIALS AND STRINGS If this is your first time ordering and you're not happy with the quality, fit, or overall look of your first ZOX, please pass it along to a friend and we'll give you a full refund on it, no questions asked. If you have additional unworn Straps, Imperials or Strings you'd like to return within 15 days of purchase, you can fill out the return form at the bottom of this page and we'll get you taken care of right away. Happiness Guarantee cannot be used when your initial purchase was used in conjuction with our Share the Love program. For more info, click the link below.